International FAQs

Whereabouts on the plane will my pet travel?


On international flights the animals travel in a special section of the lower deck. The area is fully pressurized and airconditioned to the same level as the main passenger compartment.

No, extensive research has shown animals travel better without sedation.

Yes, we send pets on scheduled passenger flights. To ensure the smoothest processing on both ends we recommend direct flights (where possible) departing New Zealand in the morning of weekdays Monday to Friday. Services are not available on  New Zealand Public Holidays. We also recommend booking your flight on a flexi-ticket, just in case!

Exceptions are Jetstar & some of the budget airlines as they do not carry animals.

While we will always endeavor to have owners on the same flight as their pets, this is not always possible due to various factors.

Animal welfare regulations state minimum age is 8 weeks for Australian exports, and 12 weeks for all other destinations. We recommend  12 weeks to ensure the little guys are sufficiently robust. Older pets may need geriatric blood testing before travelling. Talk to your AirCare Consultant about the best plan.

Depending on the destination, generally two litter mates or a mother with one of her pups can travel together. All others should travel in separate crates.

No toys are allowed to travel with your pet/s. However, bedding containing no food, straw or vegetable matter are generally OK. AirCare Pet Services supply pee pads or paper straw for all travel crates.

We use the airline best suited to the required route. Wherever possible we use direct flights to preclude the need to change plane at a foreign airport.

We choose flights that arrive at their destination before the heat of a summer afternoon.

For long haul routes we choose airlines with dedicated and proven facilities for transit stops. This is particularly important for transit stops on the way to the northern hemisphere because these stops are generally in tropical environments where temperature control and efficiency of handling are all important.

On international flights the animals travel in a special section of the lower deck. The area is fully pressurized and airconditioned to the same level as the main passenger compartment.

No, extensive research has shown animals travel better without sedation.

Yes, we send pets on scheduled passenger flights. To ensure the smoothest processing on both ends we recommend direct flights (where possible) departing New Zealand in the morning of weekdays Monday to Friday. Services are not available on  New Zealand Public Holidays. We also recommend booking your flight on a flexi-ticket, just in case!

Exceptions are Jetstar & some of the budget airlines as they do not carry animals.

While we will always endeavor to have owners on the same flight as their pets, this is not always possible due to various factors.

Animal welfare regulations state minimum age is 8 weeks for Australian exports, and 12 weeks for all other destinations. We recommend  12 weeks to ensure the little guys are sufficiently robust. Older pets may need geriatric blood testing before travelling. Talk to your AirCare Consultant about the best plan.

Depending on the destination, generally two litter mates or a mother with one of her pups can travel together. All others should travel in separate crates.

No toys are allowed to travel with your pet/s. However, bedding containing no food, straw or vegetable matter are generally OK. AirCare Pet Services supply pee pads or paper straw for all travel crates.

We use the airline best suited to the required route. Wherever possible we use direct flights to preclude the need to change plane at a foreign airport.

We choose flights that arrive at their destination before the heat of a summer afternoon.

For long haul routes we choose airlines with dedicated and proven facilities for transit stops. This is particularly important for transit stops on the way to the northern hemisphere because these stops are generally in tropical environments where temperature control and efficiency of handling are all important.